Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. vc99 provides every registered player with a full suite of tools to keep play safe, controlled, and within personal limits.
Our Commitments
Every tool on this page is available free of charge to all registered vc99 players. These are not afterthoughts — they are built into the core of the platform because we believe a player who plays responsibly is a player who plays for longer.
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your vc99 account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling period.
Loss Limits
Define a maximum net loss threshold over a daily, weekly, or monthly period. When your net losses reach the configured amount, vc99 automatically suspends access to real-money games for the remainder of that period — no further action required on your part.
Session Time Reminders
Choose an interval — 30 minutes, 1 hour, or 2 hours — and vc99 will display an on-screen alert once that time has elapsed in a continuous play session. The reminder shows how long you have been playing and your net session result, giving you a moment to pause and decide whether to continue.
Reality Check
At any point during a session, open the Reality Check panel in Account Settings to see a full summary of the current session: total time played, total amount wagered, total winnings, and your net result. Designed to counter the distorted sense of time that can occur during extended play.
Cooling-Off Period
Request a temporary break from the platform for a defined period: 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open and withdrawals are still processed, but you cannot deposit or place any bets. The period cannot be shortened once activated.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, you can request permanent or extended self-exclusion by contacting vc99 support via live chat. A self-excluded account is closed immediately, marketing communications cease, and the exclusion cannot be reversed for the agreed minimum period.
Quick Reference
Every tool listed here is accessible from the Account Settings panel inside the vc99 platform after you log in. No special request is needed to activate deposit limits, loss limits, session reminders, or the Reality Check — you can configure them yourself in under one minute.
To activate a cooling-off period or self-exclusion, contact vc99 support via live chat. Our support team is available 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6).
Age Restriction
vc99 operates an absolute minimum age requirement of 18 years. No person under the age of 18 may register an account, deposit funds, place a bet, or participate in any real-money game or promotion on the vc99 platform. This policy applies without exception to all players, regardless of location within Bangladesh or elsewhere.
During the registration process, every player is required to confirm that they are 18 years of age or older. vc99 reserves the right to request identity verification (KYC) at any stage of the account lifecycle to confirm that this requirement has been met. Where a player cannot provide satisfactory proof of age, their account will be suspended and any funds held will be subject to review.
If you are a parent or guardian and you believe that a minor may have created an account on vc99 using your details or payment methods, please contact our support team via live chat immediately. We will act on all credible reports without delay and will close the relevant account, reverse any transactions where possible, and ensure the minor's details are removed from our systems.
vc99 strongly recommends that adults sharing devices or household internet connections with minors take the following precautions:
Age Verification
How KYC Works at vc99
Provide your real name, date of birth, mobile number, and email address during the sign-up flow. You must confirm you are 18 or older before proceeding.
When prompted — or at any time proactively — submit a clear image of your National ID card or passport via the Account Verification section of your account dashboard.
Our team reviews submitted documents typically within one Bangladeshi business day. You will receive an on-platform notification and email confirmation once the review is complete.
Once verified, all deposit, withdrawal, and betting limits associated with unverified accounts are lifted and your account is fully active.
Know the Signs
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, work, or mental health. The following questions are commonly used by welfare organisations to help individuals reflect honestly on their gambling behaviour.
Have you ever spent more money gambling than you originally intended to in a single session?
Do you find yourself chasing losses — placing additional bets in an attempt to recover money you have already lost?
Have you borrowed money from family members, friends, or financial institutions to fund gambling?
Do you feel irritable, anxious, or low in mood when you are unable to access gambling?
Have you concealed the extent of your gambling from people who are close to you?
Has gambling negatively affected your work, studies, family responsibilities, or health?
Have you tried to reduce or stop gambling but found it difficult or impossible to do so?
If you answered "yes" to two or more of the questions above, this may be an early indicator that gambling is having a harmful effect on your life. You are not alone — this is a recognised condition, and effective support is available.
Healthy Gambling Habits
Before each session, decide in advance how much time and money you are comfortable spending — and stick to those limits regardless of whether you are winning or losing. Never gamble when you are under emotional stress, when you have been drinking, or when you are tired. Treat every amount you deposit as a cost of entertainment, not as an investment with an expected return. Take regular breaks, and check your session summary using the vc99 Reality Check tool.
How to Get Help
If you feel that gambling is becoming a problem for you or someone you know, please reach out to the vc99 support team immediately via live chat — available 24 hours a day, 7 days a week. Our support agents are trained to handle sensitive gambling welfare enquiries with empathy and full confidentiality. We can activate a cooling-off period or self-exclusion on the spot, and we can point you toward appropriate external welfare resources.
Self-Exclusion Process
Self-exclusion is the most comprehensive responsible gaming tool available on the platform. Once activated, it closes your account to real-money play for the agreed minimum period. Follow the steps on the right to initiate self-exclusion at any time.
Self-exclusion requests are processed by a dedicated member of our welfare support team — not by an automated system. This means a real person reviews your request, confirms the details with you, and ensures the exclusion is applied correctly before ending the conversation.
Minimum exclusion period: 6 months. Extended options of 1 year, 3 years, and permanent exclusion are also available. A self-exclusion cannot be reversed or shortened once it has been confirmed. Withdrawal of any remaining balance is always permitted during a self-exclusion.
Access the vc99 platform and log in to your registered account. Self-exclusion requests must be made by the account holder — they cannot be made on your behalf by a third party without additional verification.
Navigate to the live chat feature, available inside the platform at all times. Type "self-exclusion request" to be immediately routed to a welfare-trained support agent. No queue priority system applies — welfare requests are handled ahead of general support queries.
The support agent will verify your identity using the details registered on your account. You will be asked to confirm the exclusion period you wish to apply (minimum 6 months). No reason is required — you do not need to justify your request.
Your account is suspended for real-money play with immediate effect upon the agent's confirmation. You will receive a written confirmation via email. All promotional and marketing communications from vc99 will cease within 24 hours.
You may request a withdrawal of any balance remaining in your account at any point during or after the self-exclusion period. Withdrawal requests during self-exclusion are processed through the standard BDT payment methods (bKash, Nagad, Rocket, Upay) within normal processing timeframes.
Platform Policy
vc99 is committed to providing a safe, fair, and enjoyable gaming environment for all registered players in Bangladesh. We recognise that while the vast majority of players engage with the platform recreationally and within their means, a small proportion of users may experience difficulties relating to gambling behaviour. Our responsible gaming programme exists to identify, support, and protect those individuals.
vc99 will never encourage a player to gamble beyond their stated limits. Our promotional communications are designed to present offers clearly and without misleading claims about probabilities of winning. We do not target players who have activated responsible gaming tools with offers designed to incentivise them to raise their limits or return from a cooling-off period early.
Players who contact support to discuss concerns about their gambling behaviour will always be treated with empathy, confidentiality, and without judgment. No support agent will attempt to persuade a player to remain active on the platform when that player has expressed a desire to reduce or stop gambling.
All games available on the vc99 platform — including slots, live casino, sports betting, and arcade titles — operate on certified random number generation (RNG) systems or on genuine live dealer outcomes. The house edge on each game is fixed and cannot be altered based on individual player behaviour. vc99 does not manipulate game outcomes for any player. Understanding that gambling outcomes are random and that no strategy can guarantee a profit over time is a fundamental element of responsible play.
Bonuses and promotions offered by vc99 are subject to wagering requirements that are clearly stated in the associated terms before a player opts in. Players should carefully read all bonus terms and conditions before claiming any offer. vc99 strongly recommends that players do not deposit more than they would ordinarily be comfortable depositing purely to take advantage of a bonus offer. Bonus funds are an additional benefit, not a financial strategy.
Information relating to a player's responsible gaming tool settings — including deposit limits, self-exclusion status, and cooling-off periods — is treated as sensitive personal data under the vc99 Privacy Policy. This information is not shared with third parties for commercial purposes and is accessed internally only by personnel with a legitimate operational need. For full details, see the vc99 Privacy Policy.
If gambling is affecting your finances, relationships, mental health, or day-to-day life, please do not hesitate to reach out. The vc99 support team is available 24 hours a day, 7 days a week via live chat from inside the platform. You can also write to us by email — the address is displayed in plain text in the footer of this page. All gambling welfare enquiries are handled in strict confidence by trained support staff. We are here to help.
Play Safely
Set your limits, know your boundaries, and enjoy the full vc99 experience. Browse cricket betting markets, live casino tables, and slots — always within the limits you choose. Have questions? Our FAQ covers everything you need to know. 18+ only.