vc99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the basis on which vc99 ("vc99", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("Players", "Users", "you") who register for or use the vc99 platform accessible at https://vc99.bio.

vc99 operates as an offshore online gambling and sports betting platform with Bangladeshi players as its primary audience. We recognise that the privacy and security of your personal data is of paramount importance. This Policy reflects our commitment to handling all personal data responsibly, transparently, and in accordance with recognised data protection principles.

This Policy should be read alongside the vc99 Terms & Conditions (available at /terms-conditions) and the vc99 Responsible Gaming Policy (available at /responsible-gaming), both of which form part of the overall agreement between you and vc99.

2. Data Controller

For the purposes of this Policy, vc99 acts as the data controller in respect of personal data collected from players and visitors on the vc99 platform. As data controller, vc99 determines the purposes and means of processing your personal data.

All enquiries regarding this Policy, including requests to exercise your data rights, should be directed to the vc99 support team via live chat (available 24/7 from within the platform) or by email at the address provided in Section 15 of this Policy.

3. Data We Collect

vc99 collects the following categories of personal data from players and visitors:

3.1 Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Nationality and country of residence.
• Copies of identity documents submitted during KYC verification (e.g., National ID card, passport).

3.2 Contact Data

• Email address used during registration.
• Mobile phone number linked to your account and/or your registered bKash, Nagad, or Rocket wallet.
• Residential address, where provided during KYC verification.

3.3 Financial Data

• Payment method details sufficient to process deposits and withdrawals, including registered mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account identifiers where applicable.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references. All amounts are denominated in Bangladeshi Taka (BDT, ৳).

3.4 Account and Gaming Data

• Username and (stored in hashed, non-recoverable form) password.
• Betting history, game session records, and wagering activity across all product verticals (sports betting, live casino, slots, arcade games).
• Bonus redemptions, promotional participation records, and wagering requirement progress.
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).

3.5 Technical and Usage Data

• IP address at the time of registration and subsequent logins.
• Device type, operating system, and browser type.
• Pages visited on the vc99 platform, session duration, and navigation paths.
• Cookie identifiers and session tokens (see Section 10 for full cookie details).

3.6 Communications Data

• Records of your communications with vc99 support via live chat or email, including the content of those communications.
• Feedback, complaints, and dispute correspondence.

4. How We Collect Data

vc99 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the platform, including through server logs and session cookies.
• Third-party payment processors: Confirmation data returned by payment processors (bKash, Nagad, Rocket, Upay, banking partners) following a transaction, used to reconcile your account balance.
• Identity verification services: Where vc99 uses a third-party identity verification provider to assist with KYC checks, that provider may return the result of the verification check to vc99. vc99 does not store raw identity check data beyond what is necessary for compliance purposes.

5. How We Use Your Data

vc99 uses your personal data for the following purposes:

Purpose	Data Categories Used
Creating and managing your player account	Identity Data, Contact Data, Account Data
Processing deposits and withdrawals in BDT	Identity Data, Financial Data, Contact Data
Verifying your age (18+) and identity under KYC	Identity Data, Contact Data
Delivering sports betting, casino, and gaming services	Account and Gaming Data, Technical Data
Administering bonuses and promotions	Account and Gaming Data, Financial Data
Detecting and preventing fraud, money laundering, and prohibited conduct	All categories
Providing customer support	Identity Data, Contact Data, Communications Data
Sending service communications (e.g., account alerts, transaction confirmations)	Contact Data
Improving platform performance and user experience	Technical and Usage Data (aggregated/anonymised)
Complying with legal obligations and responding to lawful authority requests	All categories as required

6. Legal Basis for Processing

vc99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and vc99 — including account creation, payment processing, game delivery, and KYC verification — is carried out because it is necessary to deliver the services you have requested.
• Legal obligation: Certain processing activities (such as retaining transaction records and conducting identity verification) are required by applicable legal and regulatory obligations.
• Legitimate interests: vc99 processes certain technical and usage data based on its legitimate interest in operating a secure, fair, and commercially viable platform, including fraud detection, platform analytics, and security monitoring.
• Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

vc99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following limited circumstances:

7.1 Service Providers

vc99 engages third-party service providers who process personal data on vc99's behalf and under vc99's instructions. These include payment processors (bKash, Nagad, Rocket, Upay, banking partners), identity verification providers, game software providers, and hosting/infrastructure providers. Service providers are contractually required to maintain the confidentiality and security of any data they process on behalf of vc99 and may not use that data for their own independent purposes.

7.2 Game Providers

When you play a game delivered by a third-party studio (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi), limited technical session data (such as a session token and stake/result values) is exchanged with that provider's servers to facilitate real-time gameplay. This data does not include your full name, email, or payment details unless explicitly required by the game integration.

7.3 Legal and Regulatory Disclosure

vc99 may disclose personal data to competent authorities, courts, or regulatory bodies where required to do so by applicable law, court order, or the instructions of a lawful authority. In such cases, vc99 will disclose only the minimum data required to satisfy the legal obligation.

7.4 Business Transfers

In the event that vc99 undergoes a merger, acquisition, or sale of all or a material part of its assets, personal data held by vc99 may be transferred to the acquiring entity. Players will be notified of any such transfer by a prominent notice on the platform prior to the transfer taking effect.

8. Data Retention

vc99 retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Active account data: Retained for the duration of the active account relationship and for a period of five years following account closure, to satisfy legal and regulatory record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in accordance with applicable anti-money laundering and financial record-keeping requirements.
• KYC and identity documents: Retained for five years following account closure or the date of the last transaction, whichever is later.
• Support and communications records: Retained for three years from the date of the last communication, or for the duration of any active dispute, whichever is longer.
• Technical and usage data (logs): Retained for up to twelve months from the date of collection, unless a longer retention period is required for security or fraud investigation purposes.

9. Data Security

vc99 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption applied across all pages and data transmission channels on the vc99 platform.
• Passwords stored in hashed, non-recoverable format using industry-standard cryptographic algorithms.
• Role-based access controls limiting access to personal data to vc99 personnel with a legitimate operational need.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Audit logging of access to sensitive data fields.

While vc99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your vc99 login credentials. If you suspect unauthorised access to your account, contact vc99 support immediately via live chat.

10. Cookies

vc99 uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device by your browser when you visit a website. vc99 uses the following categories of cookies:

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, remember your account state, and enable core platform functionality. Cannot be disabled without breaking core features.	Session / up to 30 days
Functional	Remember your preferences (e.g., preferred language, display settings) to improve your experience on return visits.	Up to 12 months
Analytics	Collect aggregated, anonymised data about how players navigate and use the platform, helping vc99 improve its services. No individual player is identified in analytics reports.	Up to 12 months

vc99 does not deploy third-party advertising or behavioural tracking cookies. You may control cookie settings through your browser's preferences. Disabling strictly necessary cookies will impair or prevent access to the vc99 platform.

11. Your Data Rights

As a registered player on vc99, you have the following rights in respect of your personal data. To exercise any of these rights, please contact vc99 support via live chat or email. vc99 will respond to all valid requests within a reasonable timeframe and in any event within thirty calendar days.

• Right of access: You may request a copy of the personal data vc99 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by vc99.
• Right to erasure: You may request deletion of your personal data where vc99 no longer has a legal basis for retaining it. Note that vc99 is subject to legal retention obligations (see Section 8) that may limit the scope of erasure requests.
• Right to restriction: You may request that vc99 restricts the processing of your personal data in certain circumstances, such as where you dispute the accuracy of the data or where the processing is unlawful.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via Account Settings or by contacting support.
• Right to object: You may object to processing carried out on the basis of vc99's legitimate interests where you believe your individual rights and freedoms override those interests.

12. Minors

The vc99 platform is strictly intended for adults aged 18 years and over. vc99 does not knowingly collect personal data from any individual under the age of 18. If vc99 discovers or is notified that it has collected personal data from a person under 18, it will immediately close the associated account, void all activity on that account, and delete the data collected in relation to that individual.

If you have reason to believe that a minor has created an account on vc99, please contact support immediately via live chat so that appropriate action can be taken. 18+ only. Please gamble responsibly.

13. International Data Transfers

As an offshore platform, vc99 may store and process personal data on servers located outside Bangladesh. Where personal data is transferred internationally, vc99 takes reasonable steps to ensure that the receiving jurisdiction or entity provides an adequate level of data protection, including through contractual safeguards with data processors and service providers.

By registering on vc99, you acknowledge and consent to the transfer of your personal data outside Bangladesh for the purposes described in this Policy.

14. Changes to This Privacy Policy

vc99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, vc99 will notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the vc99 platform after the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

15. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data vc99 holds about you, please contact our support team. Support is available 24 hours a day, 7 days a week via live chat from within the platform.

Email contact (plain text — not a clickable link):

[email protected]

Support hours are aligned to Bangladesh Standard Time (BST, UTC+6). Live chat is the recommended contact channel for the fastest response. Email enquiries are answered within one Bangladeshi business day.